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Frequently Asked Questions

  • Which insurances do you accept?

    We accept all major insurances, Medicare and Medicaid.

  • What payment options are accepted?

    Cash, check, major credit cards (Visa, MasterCard, American Express).

  • How long does treatment last?

    Our care is individualized to each patient. The length of your program will be determined based upon your treatment needs and goals that are identified between you, your assigned provider, and the treatment team. Most patients stay with us for 10 to 14 days.

  • What is the difference between Inpatient and Intensive Outpatient Services?

    Inpatient hospitalization is a short term (10 to 14 days on average), 24-hour intensive treatment program provided in a safe and secure hospital setting. It includes 24-hour nursing care and daily provider visits that are not available on an outpatient basis.

    Intensive Outpatient (IOP) is a therapeutic, recovery focused, group program held in a safe environment, providing therapy and ongoing symptom management tools. Outpatient programming is typically held for a few hours a day, three days per week, at the hospital.

  • What can a patient bring with them to treatment?

    WellBridge Greater Dallas will provide toiletries, meals, snacks and drinks. Patient’s names will be labeled on the inside of all clothing and laundered by staff. Patients may bring with them:

    • Three (3) sets of clothing
    • Pajamas
    • Robe (no belt) and slippers
    • Sweater or light jacket (no drawstring)
    • Socks
    • Under garments (adult pull ups are provided)
    • Comfortable pair of shoes (no laces)
    • Reading material (soft cover, no staples)
    • Special medical equipment (CPAP/BIPAP, etc…)
  • Which items are NOT allowed in the unit?
    • Cell phones
    • Razors
    • Hair dryers, curling irons, etc.
    • Shoelaces, belts, suspenders or drawstrings
    • Cologne, perfume or shaving cream
    • Safety pins, tweezers or scissors
    • Lighters
    • Electronics (laptops, kindles, radios, cameras, etc.)
    • Weapons or sharp objects
    • We encourage patients to not bring valuables. If this is not possible, valuables will be locked in a safe until discharge.
  • What are the visiting hours?

    Visitation will be available by appointment only. All appointments are scheduled with the receptionist, Monday through Friday from 9am until 5pm. All visits will be limited to one person per visit and the session will last up to 12 minutes. Visits will take place on the 1400 unit in the dayroom by the television or in the discharge room. Visiting times are listed below.

    Tuesdays:  4:00pm – 5:00pm
    Thursdays:  5:00pm – 6:00pm

  • Are you an accredited hospital?

    Yes. WellBridge Greater Dallas has full Joint Commission and CMS Accreditation.

  • Where can I find a list of standard charges?

    A link to a list of the standard charges for items and services provided by the hospital as required by Section 2718 (e) of the Public Health Service Act is available below. This list represents gross charges for individual services and does not reflect personalized estimates of hospital charges that may be applicable based on insurance discounts nor is it indicative of a patient’s out of pocket cost. In addition, several factors may affect pricing, including, but not limited to the time of selection, additional expenses such as laboratory or professional fees, and additional services that depend on an individual’s specific health condition. The information is not intended to be legal, health, medical or professional advice but merely conveys general information.

    List of Standard Charges

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