4301 Mapleshade Lane, Plano, Texas 75093

(972) 596-5445

© 2019 WellBridge Healthcare.  All Rights Reserved.

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WellBridge Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Additionally, language assistance services and communication aids are available, free of charge, to individuals whose primary language is not English, are limited-English-proficient or are hearing-impaired. For further information about our non-discrimination and availability of services policy, contact: Patient Advocate/Grievance Coordinator, (972) 596-5445, TTY/State Relay Number 7-1-1 or click here.

COMPLIANCE

 

Compliance

WellBridge Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  WellBridge Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

WellBridge Healthcare:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters

    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters

    • Information written in other languages

If you need these services, contact WellBridge Hospital of Greater Dallas’ Patient Advocate/Grievance Coordinator.

If you believe that WellBridge Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Patient Advocate/Grievance Coordinator, 4301 Mapleshade Lane, Plano, TX 75093, (972) 596-5445 (Phone), 7-1-1 or 1-800-735-2989 (TTY/State Relay Number), (512) 667-7840 (Fax), info-dallas@wellbridgehealthcare.com (Email). You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance the Patient Advocate/Grievance Coordinator or the facility’s Administrator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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